Схема сотового телефона Other MOTOROLA DCS 1800 STAR TAC (CLAM)

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ECSD CUSTOMER SERVICE POLICY
Motorola Confidential Proprietary
NEW PRODUCT
SECTION 2.0 - SERVICE POLICY
Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage misuse, retailers extended warranties will not be supported under warranty. Non warranty repairs will be available at agreed fixed repair prices. Proof of purchase will be required to validate all warranty claims. Nb. Customer havethe option to purchase additional warranty.
Out Of Box Failure Policy:
The standard OBF criteria will apply. Early life failurers to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.
Motorola branded product will be supported under a Low tier DCS Loaner programme.
or alternative low cost service strategy. (To be agreed with European Customer Service Manager). The product may be serviced by appointed Motorola Service Hubs (level 2/3) and the Motorola HTC (level 4) at the discretion of the regional service managers.
Customer support (End user) will be available through dedicated Call Centres and In Country Help desks.